• In stock orders ship within 24 hours.
• Webpage does not have access to live inventory, if an item shows in stock or available, it does not mean it is.
• Orders placed on weekends or holidays will be processed the next business day.
• Any order placed after 11:00 am Eastern Time , will process the following day.
• All orders must be shipped to same address as billing.
• Freight shipping charges at check out are not accurate, you will be contacted after check out with an accurate price prior to the order processing.
• If a part is not in stock and must be ordered from the manufacturer, it takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments take 2-10 days.
• All Local Pick up orders must provide identification; All pick up orders over $500 can only be picked up by purchasing party.
• Orders using shipping promo codes will only be eligible for ground shipping in the contiguous US .
• Hazardous items such as fluids and batteries, as well as glass are in store pick up items only.
• We cannot guarantee transit times for oversize order shipping.
• If ordering restricted aluminum components, please do not place the order and contact us directly. We will need your Audi Certification number to process the order. All orders placed for restricted aluminum will be cancelled.
• We cannot guarantee transit times on Accessories/Collection/Other 3rd Party Items.
• We do not ship internationally.
• All oversized orders such as hoods, doors, engines, transmissions and lift gates are pick up only. You can have a freight company pick up your item, they can call us anytime to set up a pick up.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• All Coded orders, such as keys, locks and key tags, have to be done in store.

• Call us to arrange for any returns at or you may email customer service at [email protected].
• Any order without a VIN number will not be applicable for return
• Special Ordered parts are not eligible for return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be in the original packaging.
• Provided photographs do not indicate fitment or accuracy
• We cannot take back used parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• All mechanical items carry a 12mo/12k mile warranty.
• Warranty can be done in store, or your local Audi dealer.
• Return request need to be within 30 days of receipt.
• Body parts cannot be canceled or returned once placed on order.
• Coded orders cannot be canceled or returned once placed on order. (keys, modules, locks, etc...)

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.